Your Privacy Is Our Responsibility
At fs99, protecting your personal information is our top priority. Read this policy to learn in detail how we collect, use, and keep your data safe.
Table of Contents
- Introduction & Scope of Policy
- What Information We Collect
- How We Collect Information
- Purpose of Using Information
- Sharing Information with Third Parties
- Cookies & Tracking Technologies
- Data Security Measures
- Data Retention Period
- Your Rights
- Protection of Minors
- Policy Changes
- Contact
1. Introduction & Scope of Policy
fs99 ("we", "our", "platform") provides a safe and reliable online entertainment service for users in Bangladesh. This Privacy Policy ("Policy") explains in detail how we collect, process, store, and protect your personal information when you visit or use our website fs99.lat.
By using our platform, you are considered to have given your consent to the terms described in this Policy. If you do not agree with this Policy, please refrain from using our services.
This Policy is consistent with our Terms and Conditions, and both documents should be read together. In the event of any conflict, this Privacy Policy will apply.
2. What Information We Collect
We may collect the following types of information:
2.1 Identity Information
- Full name and username
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID card or other identity document details (required for identity verification when applicable)
2.2 Financial Information
- Mobile banking account details (bKash, Nagad, Rocket, Upay — for the purpose of processing transactions)
- Deposit and withdrawal history
- Transaction amounts and timestamps
2.3 Technical Information
- IP address and device information
- Browser type and version
- Operating system
- Page visit times and session data
- Information collected through cookies and similar tracking technologies
2.4 Behavioural Information
- Gaming history and preferred games
- Betting patterns and activity
- Time spent on the site and sections used
- Records of customer service interactions
3. How We Collect Information
We collect information in the following ways:
3.1 Information You Provide Directly
We collect information you provide directly to us during account registration, login, deposit, or withdrawal. This also includes information provided when contacting customer service.
3.2 Automatically Collected Information
When you visit our platform, certain technical information is collected automatically. This includes IP address, cookies data, and server logs.
3.3 Information from Third Parties
For identity verification or fraud prevention purposes, we may receive limited information from trusted third-party service providers. This information is used solely for account verification and security purposes.
4. Purpose of Using Information
We use the collected information for the following purposes:
- Account Management: Creating, maintaining, and securing your account.
- Processing Transactions: Completing deposit and withdrawal processes via bKash, Nagad, Rocket, or Upay.
- Service Improvement: Improving our gaming experience, interface, and overall service.
- Customer Support: Resolving your questions, complaints, or issues.
- Security: Preventing fraud, hacking, or other misuse.
- Age & Identity Verification: Ensuring all users are 21 years of age or older.
- Responsible Gaming: Analysing gameplay patterns to identify problematic behaviour at an early stage.
- Legal Compliance: Complying with applicable laws and regulations.
- Personalised Experience: Recommending relevant games and offers based on your preferences.
- Communication: Sending important account-related or security notifications.
We never sell your personal information or transfer it to third parties for commercial purposes.
5. Sharing Information with Third Parties
We do not generally share your personal information with third parties. However, it may be necessary in the following limited circumstances:
5.1 Payment Service Providers
Necessary transaction information is shared with mobile banking platforms such as bKash, Nagad, Rocket, and Upay to complete financial transactions. This information is not used beyond direct payment processing.
5.2 Technology Partners
Anonymised data may be shared with gaming software providers and technology service providers to help improve the quality of our services.
5.3 Legal Obligations
We may be required to disclose information in response to a court order, a request from a lawful authority, or as required by applicable law. Only the information legally required will be disclosed in such cases.
5.4 Business Transfers
User information may be transferred in the event of a business merger, acquisition, or asset transfer. We will notify you in advance if such a change occurs.
6. Cookies & Tracking Technologies
Our website uses cookies and similar technologies. Cookies are small text files stored on your device that help our website function more effectively.
6.1 Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, perform security checks, and keep core features active. Disabling these cookies will prevent the site from working properly.
6.2 Functionality Cookies
These cookies are used to remember your preferences such as language, theme, or game choices. They make your experience more personalised.
6.3 Analytics Cookies
Anonymised analytics cookies are used to understand which sections of the site are used most and where users encounter difficulties. This information helps improve our services.
Most browsers accept cookies by default. You can control cookies by changing your browser settings. However, this may limit some functionality of the site.
7. Data Security Measures
fs99 applies industry-standard security measures to protect your information. Our key security steps are:
- SSL Encryption: All data transmitted between your browser and our servers is protected by 256-bit SSL encryption.
- Data Encryption: Stored sensitive information is kept in an encrypted state and unauthorised access is prevented.
- Access Controls: Only authorised staff can access the necessary information, and every access is logged.
- Regular Security Audits: Our systems are regularly tested so that any vulnerabilities can be identified and resolved in a timely manner.
- Firewall Protection: Advanced firewalls and intrusion detection systems are used to prevent unauthorised access and cyber attacks.
- Two-Factor Authentication (2FA): A two-factor authentication option is available to further strengthen account security.
However, complete security on the internet cannot be guaranteed. We make every effort, but in the event of a data breach, we will notify the affected users as quickly as possible.
8. Data Retention Period
We retain your information only for as long as it is needed for the purposes described in this Policy, or as required to meet legal obligations.
- Active Accounts: All information is retained while the account remains active.
- Closed Accounts: Even after an account is closed, financial transaction records and identity verification documents may need to be retained for a specified period.
- Legal Requirements: Information required for dispute resolution or legal proceedings may be retained for an extended period.
- Anonymised Data: After personal identifiers have been removed, analytics data may be retained indefinitely.
9. Your Rights
You have the following rights over your personal information:
- Access: The right to know what information we hold about you and to receive a copy of it.
- Right to Rectification: The right to request correction of any inaccuracies in your information.
- Right to Erasure: The right to request deletion of your information in certain circumstances, unless it is required to be retained for legal reasons.
- Right to Object: The right to object to the processing of your information in certain circumstances.
- Right to Restriction: The right to request that the processing of your information be limited in certain circumstances.
- Portability: The right to receive the information you have provided in a structured format.
- Withdrawal of Consent: Where information is being processed on the basis of consent, the right to withdraw that consent at any time.
To exercise these rights, visit the FAQ page or contact us directly. We will try to respond to your request as quickly as possible.
10. Protection of Minors
fs99 strictly provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors.
Age is verified at the time of account registration. Any person submitting information to us is considered to be 21 years of age or older.
If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account. If you believe a minor is using our platform, please notify us immediately at [email protected].
We urge parents and guardians — stay aware of your child's internet use and consider using parental control software where needed.
11. Policy Changes
We may update this Privacy Policy from time to time. This Policy may be revised due to changes in our services, new legal requirements, or changes in our operations.
If there are significant changes to the policy, we will:
- Update the "Last Updated" date at the top of the page.
- Notify registered users by email (if the changes affect their rights).
- Display a notice on the site.
Continued use of the platform after any changes will be considered as your acceptance of the updated policy. We recommend that you review this page regularly.
12. Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Our support team provides assistance in both Bengali and English. We are committed to addressing any privacy-related concerns with proper attention and care.
To learn more, visit our FAQ page or go to the About Us page.